SUMMER SEASON - On Sale Now - Find out more.

Terms and Policies

Chichester Cinema at New Park Ltd is a registered charity in England and Wales (1099780).
A company limited by guarantee and registered in England and Wales (4445002).


Chichester Cinema at New Park celebrates the power of watching great films together.

We aim to deliver these experiences by being a well-run charity that is also a valued asset to the community.

To achieve this, we have a range of strategies and policies that put people and the environment at the centre of everything we do.

Below are five of these policies that underpin the way we do things at the cinema:



The Company recognises that managing diversity means valuing people as individuals. In relation to employees it is about ensuring that all employees have the opportunity to maximise their potential and enhance their self-development and their contribution to the Company.

Striving to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect is an important aspect of ensuring equal opportunities in employment.

The Company understands that ‘equality of opportunity’ is concerned with ensuring that employees, applicants and others are not unlawfully or unfairly discriminated against, in accordance with the Equality Act 2010. Discrimination is unlawful when it takes place on one of the following grounds (known as ‘protected characteristics’):

  • Age
  • Disability
  • Gender re-assignment
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race
  • Religion or belief
  • Sex
  • Sexual orientation


This Code of Practice outlines how the policy will be applied in specific circumstances. The Code gives advice on the measures, which can be taken to achieve equality of opportunity and good employment practice. If its recommendations are not observed, a breach of the Equal Opportunities Policy, the disciplinary rules and/or unlawful discrimination may result, involving a liability for such acts in any proceedings.

All employees have a personal responsibility for carrying out the Equal Opportunities Policy and Code of Practice of the Company in their dealings with colleagues, job applicants or potential applicants, service users, partners and Directors. In our employment practices and in providing services, the Company expects all employees to:

  • Act fairly and, provide equality of opportunity;
  • Recognise that everyone is different and that these differences must be equally respected;
  • Be aware that they must not treat people less favourably because of a protected characteristic;
  • Challenge discrimination so that we demonstrate our commitment to equality and diversity and do not exclude people or make them feel isolated;
  • Not themselves unlawfully discriminate, for example, as employees responsible for decisions on recruitment, selection, promotion or transfer;
  • Not induce or attempt to induce others to practice discrimination, nor yield to pressure from others to discriminate;
  • Not victimise or attempt to victimise individuals on the grounds that they have made complaints under the Equality Act or provided information about discrimination;
  • Not harass, abuse or intimidate other employees, member organisations, partners etc….
    Where employees commit such action they will be liable to disciplinary action;
  • Draw to the attention of management apparent breaches of this Code of Practice
  • Managers and supervisors have a particular responsibility for ensuring that employees act appropriately.


Direct Discrimination

The Company will make every effort to avoid direct discrimination. Direct discrimination is when someone is treated less favourably than someone else just because of a protected characteristic.

Discrimination by Association

It is also direct discrimination when someone is treated less favourably than someone else because they associate with someone with a protected characteristic.

Discrimination by Perception

Direct discrimination also includes situations where someone is treated less favourably because they are perceived to have a protected characteristic.

Indirect Discrimination

Furthermore the Company will make every effort to avoid indirect discrimination by ensuring that no requirement or condition will be imposed without justification which could disadvantage individuals purely because of a protected characteristic.


This is when someone is subjected to a detriment because they have made or supported a complaint or raised a grievance under the Equality Act, or because they are suspected of doing so. (An employee is not protected from victimisation if they have maliciously made or supported an untrue complaint.)

Bullying is characterised by offensive, intimidating, malicious or insulting behaviour. An abuse or misuse of power through means intended to undermine, humiliate, denigrate or injure the recipient.

Harassment is unwanted conduct related to a relevant protected characteristic, which has the purpose or effect of violating an individual’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for that individual.

NB: All references to the Company refer to Chichester Cinema at New Park Limited.



Chichester Cinema at New Park Limited (“the Company”) is committed to protecting your personal information and being transparent about what information we hold about you. Using personal information allows us to develop a better understanding of our patrons and in turn to provide you with relevant and timely information about the work that we do – both inside and outside the Cinema. As a charity, it also helps us to engage with potential donors and supporters.

The purpose of this policy is to give you a clear explanation about how we collect and use the information we collect from you directly and from third parties.

We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:

  • The purpose of this policy
  • What information we collect
  • How we keep your data secure
  • How we will use your data
  • Photography and filming
  • Website cookies and third party data processing services
  • Maintaining your personal information
  • Subject access requests and the right to be forgotten
  • Contact details and further information

No information will be shared more widely than is set out below unless it is required by law. The Data Protection Officer is the Cinema Director.


Information you give us

You give us your personal information when you buy a ticket in person, on the phone or online. You also give us your information when you sign up to our mailing or e-mail list, make a donation, join our membership scheme or communicate with us.

We will store personal information you provide including name, address, telephone number and email address. We will also store a record of your purchases and donations.

Information about your interactions with us

We will keep a record of emails we send you and we may track whether you receive or open them, which links you have clicked on and whether you have made a subsequent purchase online.

When you visit our website, we may analyse how you interact with our content.

Sensitive information

Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information about our patrons unless there is a clear reason for doing so.


Your personal data will be held on the Cinema’s system or on systems managed by suppliers on behalf of the Company.

All details provided when purchasing tickets including personal details and purchase history are held by us. Access to such information is strictly controlled and only accessed by people who need it to do their job.


Communication about events you are attending

We will contact you by email or telephone with any essential information regarding any event you have purchased tickets for e.g. cancellations, timings, reschedules etc. and to collect feedback following the event under the fulfilment of contract basis.

If you do not provide us with your personal information when purchasing your ticket, we will not be able to contact you regarding any changes to your event.

If we run an event in partnership with another named organisation your details may need to be shared in order that they can help us run the event.

Friends Scheme

When you sign up to our Friends scheme, we will contact you by email or post with information about your membership and benefits of becoming a Friend – for example renewal information, film releases and invitations to events under the fulfilment of contract basis.

Marketing communications

We want to communicate with you about the programmes and activities we provide in a way that is relevant and reasonable. To do this, we use data we have stored about you such as contact details, previous purchases and preferences. We will provide you with information on forthcoming events, offers and our fundraising efforts where appropriate.

When you first give us your details, you have the opportunity to sign up for emails from the Cinema. If you give your consent but then change your mind at any time, you can let us know you would like to opt-out.

  • In the case of postal communication about our events and services, you can choose to not receive these at any time by using the contact details at the end of this policy.
  • In the case of email communication about our events and services, we will provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this policy.
  • In the case of fundraising communications by post and email, you can choose to not receive these at any time by using the contact details at the end of this policy or by unsubscribing in any fundraising email that we send you or by using the contact details at the end of this policy.

If we already hold your details

If we already hold your contact details and you are currently opted in to receive marketing communications from us, we will continue to contact you using our legitimate organisational interest until we are able to update your consent preferences or hear from you to the contrary.

  • In the case of postal communication about our events, services and fundraising activities, we will continue to contact you under legitimate interest as you will have opted-in to receive postal mail from us. You can choose to not receive these at any time by using the contact details at the end of this policy.
  • In the case of email communication about our events and services, we will continue to contact you under legitimate interest (soft-opt in) if you have opted-in to receive emails from us. We will provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this policy.

Debit and credit card information

If you use your credit or debit card to purchase from us or to make a donation at the Box Office or over the telephone, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). We do not store card details after the transaction is complete and we do not keep credit card records.


From time to time the Company may take photographs or record events or activities. These are used for marketing purposes, to document our work and to report to our funders. All images are stored securely. Whenever photography or filming is taking place we ensure clear signage is placed in appropriate areas. At any time, you can ask the photographer or a member of staff not to be included in the photographs.

New Park Centre operates a CCTV system for the safety and security of people, both visitors and staff, museum exhibits, property and buildings. It may be used to investigate security incidents in order to obtain evidence, should such incidents occur. You may, at any time, request access to footage that features you. Requests must be made in writing to the Centre Director.


Our website uses cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

You can prevent the action of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of the website and may result in the disabling of certain features and functionality.

We may use third party and data processing services to collect standard Internet log information and details of visitor behaviour patterns. If you would like more information on the cookies used, the data stored and their purpose (e.g. by Facebook Pixel, Universal Analytics, SSL), please contact the Cinema Director.


We store your personal information so that for any subsequent purchases you make, we are able to link them back to a single unique record that we hold for you on our system. If there are aspects of your record that are inaccurate or that you would like to remove, please use the contact details at the end of this policy.

Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.


Under the General Data Protection Regulation (GDPR), you may at any time request a copy of the information we hold on you by contacting us or ask for rectification of inaccurate personal details. You can also request the erasure of your personal data in any of the specific circumstances set out in Article 17 of the GDPR. Please use the contact details at the end of this policy if you would like to exercise this right.


Please get in touch with us if you have any questions about any aspect of this privacy policy and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests. We can be contacted at the following address:

Chichester Cinema at New Park
New Park Road
West Sussex PO19 7XY

By phone on 01243790235 (Administration Office) or Email at

The Data Protection Officer is Walter Francisco, Cinema Director.

We may review and update this Private Policy.

NB All references to the Company refer to Chichester Cinema at New Park Limited.



This is the statement of general policy and arrangements for Chichester Cinema at New Park Limited (“the Company”).

Overall and final responsibility for health and safety is vested in the Board of Directors of the Company.

Day-to-day responsibility for ensuring this policy is adhered to is delegated to The Cinema Director and the Front of House (FOH)/Cinema Operations Manager.

The Company is committed to protecting the safety, security and wellbeing of all its employees, volunteers, patrons, contractors , users and visitors to the building and participating in off-site activities.

The Health and Safety Policy draws together the Company’s intentions and responsibilities. It works alongside risk assessments that are created for each activity, and in conjunction with the Company’s Health and Safety Guidelines that encompass first aid provision and lone-working.

Health & Safety is an agenda item at all Board meetings.

This policy has been developed using guidance and a template provided by the Health and Safety Executive (

As part of this policy the Company is committed to:

  • Providing adequate control of health and safety risks arising from our activities;
  • Consulting with our employees, volunteers and patrons on matters affecting their health and safety;
  • Providing and maintaining safe equipment, machinery and facilities (with New Park Community and Arts Association(“ NPCAA’s” active involvement) where required;
  • Providing information, instruction and supervision for employees, volunteers, partners, contractors and users;
  • Preventing accidents and cases of work-related ill health;
  • Maintaining safe and healthy working conditions;
  • Encouraging staff and volunteers to lead a positive, productive and healthy work-life balance; and
  • Reviewing and revising this policy periodically when there is a significant change in activity or risk.

The Company’s employees and volunteers are required to work within the Health and Safety Policy at all times and to not undertake any activities that could be a risk to any user of the building or participant in the Cinema/Company’s activities.

All employees and volunteers have a duty to be alert to health and safety risks and to report them immediately to the Cinema Director or Cinema Operations Manager. Employees, and volunteers in breach of the Health and Safety Policy and associated Risk Assessments, will be subject to disciplinary procedure or appropriate action under the relevant lease conditions. Significant violations of the organisation’s policy and procedure will be classified as gross misconduct.

Everyone in the workplace has a responsibility to promote and maintain an open, inclusive and collaborative working environment. Managers and the Board have a special responsibility to drive this policy and to actively contribute to the wellbeing of all.

The Company is a tenant of New Park Centre and works with NPCAA to ensure roles and accountabilities for effective health, safety and security provisions are clear and unambiguous.

Policy Commitment: Providing adequate control of health and safety risks arising from our activities

Cinema Director / FOH/Cinema Operations Manager


  • Risk Assessments are created for all types of activity and events and the actions arising from the assessments are actioned
  • Risk Assessments provided by external companies are approved by the Cinema Director
  • Risk Assessments for general and ongoing activities are reviewed annually
  • Site security procedural arrangements are clearly delineated with roles and responsibilities understood, especially after 10pm
  • Policy Commitment: Consulting with our employees and volunteers on matters affecting their health, security and safety

FOH/Cinema Operations Manager


  • Health and Safety matters discussed at staff meetings
  • The Cinema Director and Board are always available to discuss health, safety and security matters
  • An open inclusive and collaborative work environment is promoted
  • There is well-communicated and easy access for staff and volunteers to increase knowledge of key health and wellbeing measures
  • Health and safety procedures and unusual risks are discussed at staff meetings
  • Policy Commitment: Providing and maintaining safe equipment, machinery, facilities and working conditions

NPCAA / Cinema Director/ FOH/Cinema Operations Manager


  • Annual PAT testing of equipment
  • Weekly building walk around checking facilities are safe
  • Fire evacuation documents updated regularly
  • Escape routes kept clear and well signposted at all times
  • Evacuation plans are tested twice per year with the Duty Management team and volunteers
  • Weekly fire alarm tests and serviced yearly
  • Fire equipment checked daily and serviced yearly
  • Emergency lighting checked daily and serviced yearly
  • Fire Alarms checked quarterly and serviced yearly
  • COSHH records kept up to date
  • Policy Commitment: Providing information, instruction and supervision for employees, volunteers, partners, tenants, contractors and users

NPCAA / Cinema Director / FOH/Cinema Operations Manager


  • Health and Safety training provided for all staff
  • Training and instruction provided for the use of any technical equipment where required
  • Lone-working policy protects lone workers
  • Induction for new employees and volunteers
  • Appropriate training required for individual roles, including first aid training for duty managers and fire evacuation training for all staff and volunteers
  • Policy Commitment: Preventing accidents and cases of work-related ill health

Centre Director/ FOH/Cinema Operations Manager


  • Occupational health discussed at annual staff Performance Development Reviews
  • Health, Safety and Security matters discussed at staff and Board meetings
  • Employees responsible for maintaining awareness of colleagues and reporting concerns around occupational health
  • Flexible attitude to working hours and staff cover for medical appointments
  • Staff stress levels monitored by the Cinema Director and line managers with procedures put in place to make adjustments and manage where possible
  • Policy Commitment: To maintain safe and healthy working conditions

FOH/Cinema Operations Manager


  • Toilets, washing facilities and drinking water provided
  • Health and Safety report presented to Directors at each Board meeting
  • FOH/Cinema Operations Manager will hold regular consultation with Directors of the Board and Chair
  • Health and Safety posters are displayed: Box Office


The Accident Book is located: Community Centre

First Aid Kits are located: Box office, Cinema Director’s Office, Bar, Community Centre

COSHH records are located: Cinema Director’s Office

New Park Cinema holds Public Liability and Employers Liability Insurance to a value of £5m & £10m respectively

NB All references to the Company refer to Chichester Cinema at New Park Limited.



Safeguarding means protecting people in our organisation (both staff and volunteers) from inappropriate behaviour. We also have to ensure that staff and volunteers feel able to raise any concerns or complaints at any time. Whereas in the past, the concept of safeguarding was used primarily in relation to children and vulnerable adults, we are committed to safeguarding everyone in our organisation at all times. Chichester Cinema at New Park is committed to Safeguarding in line with national legislation and relevant national and local guidelines.

We are committed to creating a culture of zero-tolerance of harm which involves identifying volunteers & staff who may be at risk and the circumstances which may increase risk; this extends to recognising and reporting harm experienced within our activities and on our premises or at any event which is run by Chichester Cinema at New Park. We are fully committed to best safeguarding practice and to upholding the rights of all of our volunteers and staff to work in a safe environment.


The purpose of this policy is to demonstrate our commitment to safeguarding and to ensure that everyone involved in our organisation is aware of:

  • The legislation, policy and procedures for safeguarding our staff and volunteers.
  • Their role and responsibility for safeguarding our staff and volunteers.
  • What to do or who to speak to if a volunteer or staff member has a concern relating to the welfare or wellbeing of a fellow worker/volunteer within the organisation or indeed if the concern is for themselves


  • Chichester Cinema at New Park believes everyone has the right to work safely, regardless of age, ability or disability, sex, race, religion, ethnic origin, sexual orientation, marital or gender status.
  • We are committed to creating and maintaining a safe and positive environment and an open, listening culture where people feel able to share concerns without fear of retribution.
  • We recognise that health, well-being, ability, disability and need for care and support can affect a person’s resilience. We recognise that some people experience barriers, for example, to communication in raising concerns or seeking help. We recognise that these factors can vary at different points in people’s lives.
  • We recognise that there is a legal framework within which we need to work to safeguard our staff and volunteers who have need for support and for protecting those who may feel unable to take action to protect themselves and we will act in accordance with the relevant safeguarding adult legislation and with local statutory safeguarding procedures.
  • Actions will be consistent with the principles of adult safeguarding ensuring that any action taken is prompt, proportionate and that it includes and respects the voice of the adult concerned.


This Safeguarding policy and associated procedures apply to all individuals involved in the Chichester Cinema at New Park – Staff and Volunteers, and to all concerns about safety whilst taking part in our organisation’s activities. And we expect our partner organisations, including suppliers, partners and sponsors to adopt and demonstrate their commitment to the principles and practice as set out in this Safeguarding Policy.

Our Safeguarding policy at Chichester Cinema at New Park ensures that:

  • any concern that an adult is not safe is taken seriously, responded to promptly, and followed up in line with our Safeguarding Procedures.
  • the well-being of those at risk of harm will be put first and the adult actively supported to communicate their views and the outcomes they want to achieve. Those views and wishes will be respected and supported
  • any actions taken will respect the rights and dignity of all those involved and be proportionate to the risk of harm.
  • confidential, detailed and accurate records of all safeguarding concerns will be maintained and securely stored in line with our Data Protection Policy and Procedures
  • we will act in accordance with best practice advice and cooperate with the Police and the relevant Local Authorities if required, in taking action to safeguard an adult
  • we will use safe recruitment practices and continually assesses the suitability of volunteers and staff to prevent the employment/deployment of unsuitable individuals in this organisation
  • we will share information about anyone found to be a risk to adults with the appropriate bodies. For example: Disclosure and Barring Service, Police, Local Authority/Social Services.
  • when planning activities and events we will include an assessment of, and risk to, the safety of all adults
  • actions taken under this policy will be reviewed by the Board on an annual basis.
  • this Safeguarding Policy and its procedures will be reviewed no less than on a two yearly basis and whenever there are changes in relevant legislation and/or government guidance as required or as a result of any other significant change or event.
  • that we have in place policies and procedures that address the areas which are consistent with this Safeguarding policy – namely policies on Bullying and Harassment, Social Media, Equality, Diversity and Inclusion, Discipline and Grievance, Whistleblowing, Safe Recruitment and Selection, Data Protection and Information-Sharing.


The Cinema Board has zero tolerance for any kind of behaviour that is inappropriate in the work place and has many policies and procedures in place to prevent and address abuses.

We have, for example, approved and communicated a Whistleblowing Policy and Procedure to ensure that there is a clear pathway for anyone wishing to highlight ‘something that doesn’t look right’, not only to their line management or Cinema Director but to any member of the Board. This policy applies to the NPCAA premises and to any location the cinema uses regularly and is reviewed/ updated periodically as required.

If you wish to report an incident of innappropriate behaviour, you should in the first instance report this to your manager. If, however, your complaint is about your manager, then you can contact the Cinema Director or any member of the Board.

The complaint will be investigated with discretion and anonymity will be preserved.

In this instance, a small Case Management group will be assembled comprising a select number of individuals with relevant skills, knowledge, experience and status within the organisation. This group will be fully versed in the organisational functions such as codes of conduct, and the disciplinary policy and procedures.

The Case Management group will:-

  • ratify any actions already taken by the Safeguarding Lead Officer
  • initially assess and agree an immediate response to the safeguarding case and decide the level at which the organisation will deal with the concern.
  • decide upon whether any co-opted independent safeguarding expertise (e.g. from the Police) is required
  • identify appropriate ‘route’ for the case (e.g. internal/disciplinary action alone or referral to statutory agencies plus internal/disciplinary action).
  • Consider the need for temporary/interim suspension
  • Review progress of the case
  • Identify and confidentially communicate any learnings from the case to the Board, summarising the outcomes and whether they require any changes to the organisation’s policy or procedures


The Company will ensure that all individuals to whom this Policy applies are informed of it and have access to a copy. If you have any questions with regard to this policy, please feel free to contact the Chair, Deputy Chair or the Company Secretary.

NB: All references to the Company refer to Chichester Cinema at New Park Limited. 



In addition to ensuring compliance with environmental legislation the Company has identified three areas in which we hope to monitor and make improvements in our sustainability. These are:

  • Energy- theatre, meeting rooms
  • Waste- recycle, landfill, food waste at special events
  • Travel- audience and attendees travel

We are tenants of the New Park Community and Arts Association (NPCAA) and work with them to ensure we are working effectively and efficiently.

Unfortunately however, because the building is rented, we are not able to immediately make structural changes that would improve our energy consumption. We are, however, committed to monitoring and improving in these areas where possible, in liaison with CDC who share our commitment.


1) Reduce the consumption of energy by the Company’s business and to ensure that energy used is done so in an efficient manner.

To achieve this we will:

  • monitor energy consumption across all areas of the organisation where possible to provide benchmarks on which to make improvements, putting in place SMART targets for reducing consumption
  • ensure at least one ‘green’ company or tariff is considered as part of each procurement process for new energy suppliers
  • form working groups to discuss and encourage better use of energy
  • consider energy consumption during procurement of equipment
  • undertake small day to day actions to improve energy consumption

2) Adopt the principles of ‘reduce, reuse, recycle’ to minimize waste across the organisation

To achieve this we will:

  • monitor waste and the use of the landfill and recycling bins
  • encourage staff to re-use materials that would previously have been discarded and to only use and purchase materials required
  • have easy to access and clearly labelled recycling bins in offices and the café
  • consider the recycling potential of items purchased
  • provide battery recycling scheme bins for the building and public
  • stock reusable plastic and only compostable single use plastic
  • staff and public encouraged to use refillable water bottles

3) Promote and encourage the use of sustainable transport for visitors and staff

To achieve this we will:

  • ensure all marketing materials clearly provide or link to detailed information about bus and train routes
  • ensure staff and volunteers take public transport to meetings and events whenever possible or car share

4) Use our activities, exhibitions and events to promote sustainability and environmental good practice

To achieve this we will:

  • promote local produce wherever food is supplied to our events
  • stock and promote local produce wherever possible at our events
  • use recycled materials in workshops and outreach activities as far as possible
  • promote sustainability messages as part of our creative programme
  • consider location of suppliers and producers and as part of every procurement process, where possible working with local businesses
  • encourage use of the water bottle refill scheme we are joined to through social media

The Sustainability Policy and Action Plan is owned by the Cinema Operations Manager and will be discussed periodically at Meetings. The documents will be renewed when there is a significant change in activity or legislation by the Board of Directors.

NB: All references to the Company refer to Chichester Cinema at New Park Limited.

Registered address: C/O Blue Spire Limited Cawley Priory, South Pallant, Chichester, West Sussex, United Kingdom, PO19 1SY